FREE SHIPPING IN PENINSULAR MALAYSIA (ABOVE RM299)

FREE SHIPPING IN SABAH/SARAWAK (ABOVE RM499)

For orders below RM299:
Semenanjung Malaysia = RM 10 per pair
Sabah/Sarawak/Labuan = RM 30 - 40 per pair

FREE SIZE EXCHANGE IN MALAYSIA
All size exchanges in Semenanjung Malaysia are FREE (Only applicable for one-time exchange, next will be charged as quoted).

As for Sabah/Sarawak/Labuan the buyer would need to pay for the return shipping. We will cover the cost of shipping the correct shoes to you for FREE (Only applicable for one-time exchange, next will be charged as quoted).

WHAT IF YOU ORDERED THE WRONG SIZE AND WANT TO EXCHANGE SIZE?
Return back the shoes to us and we will send you the correct size. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can only exchange for another product or products which cost the same or higher within 30 days of receiving the goods provided it is unworn, unwashed and unaltered.

HOW TO EXCHANGE SIZE
1) Please go to this link and fill the required information. Click here.
2) Go to your nearest POS LAJU or any other shipping provider to return back item to us (you need to pay for returning back the products to us).
3) Send your tracking number to +6011- 2868 0085 or Click here
4) We will send you, your correct size for free.
5) Your new tracking number will be send via whatsapp.

WHO WILL PAY FOR THE RETURN FEE?
You would need to pay for the return fee (Peninsular Malaysia only). Buyers from Sabah/Sarawak/Labuan will need to cover the return shipping cost by themselves.

(Only applicable for one-time exchange, next will be charged as quoted)

HOW MUCH IS THE RETURN FEE FROM OUR WAREHOUSE TO YOU?
The return fee is FREE (Only applicable for one-time exchange, next will be charged as quoted).

AM IN ELIGIBLE FOR A REFUND?
If you are not 100% satisfied with your purchase from us you can return your item(s) for a refund (minus shipping cost) within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.

WHEN DO I GET MY MONEY BACK?
After receiving back your item, we will transfer back your money via bank transfer (local Malaysian bank) or via Paypal (for international customer).

DELIVERY TRACKING NUMBER
Delivery tracking number will be emailed to you once it is made available. We usually ship within 1-2 working days after confirmation of payment. Please note that it may take up to 24 hours before your tracking code appear in Poslaju or J&T tracking system. Poslaju/J&T normally keys in tracking code at the end of the day.

TRACKING YOUR PARCEL
You can use tracking code provided and key it into the following links to track your shipment: https://easyparcel.com/my/en/track/

RECEIVER'S RESPONSIBILITY
It is the customer's responsibility to arrange a receiver for the shipment. We can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address, or during Movement Control Order (MCO) in Malaysia, if you are working from home, kindly insert your home address. Please ensure the shipping address given is absolutely correct and accurate because we are unable take responsibility with inaccurate information.

THERE ARE A FEW ITEMS THAT CAN’T BE RETURNED:

• Clearance Sale.
• Item marked  "non-exchangeable, non-returnable, and non-refundable" on the product page.

SHIPPING ADDRESS FOR RETURNS

ZEVE SHOES (Zeve International Sdn Bhd)

26-0, Block A, Platinum Walk, No. 2, Jalan Langkawi,

53300, Setapak, Kuala Lumpur.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item(international customer).


HAVING PROBLEMS?
+601123368619 (Whatsapp/Call/SMS)
sales@zeveshoes.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


INTERNATIONAL SHIPPING
For international shipping, please click here.

RETURNS

Am I eligible for a full refund?

Kindly go to our official whatsapp number to return/exchange your goods.

+60 11-2868 0085 or click here to start chatting

For Local Delivery - DHL
(Semenanjung Malaysia,Sabah/Sarawak/Labuan)

https://www.dhl.com/my-en/home/tracking.html

For International Order (Insert Tracking Below)