If you are not 100% satisfied with your purchase from us you can return your item(s) for a refund (excluding the shipping cost to you) within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.
What if you ordered the wrong size and want to exchange?
Return back the shoes to us and we will send you the correct size. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can only exchange for another product or products which cost the same or higher within 30 days of receiving the goods provided it is unworn, unwashed and unaltered condition.
Who will pay for the delivery fee?
Buyer will bear the cost of delivery of the shoes back to us.
How much is the return fee from our warehouse to you?
Sadly, the cost of sending the shoes back to you for the second time is not free. You would need to bare the cost.
When do I get my money back?
After receiving back your item, we will transfer back your money via Paypal within 3 days.
Shipping address for returns?
ZEVE SHOES (Zeve International Sdn Bhd)
Lot 2.2, Level 2 Podium, Etiqa Twins 11, Jalan Pinang,
50450, Kuala Lumpur, Malaysia.
+601123368619
Who do I need to contact ?
Kindly email to sales@zeveshoes.com to process your return.
PAYMENTS
Who will process my payment?
All payment and transaction will be redirected to Paypal page (secure and reliable) after check out.
DUTIES AND TAXES
How are Duties and Taxes Calculated?
As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
You may be subjected to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country.
You may be subjected to paying taxes to the local customs authority in your country.
Kindly note that ZEVE is unable to advise on the amount that you will be charged if you pay taxes locally.
For more information regarding customs or import duties levied by your local customs authority, we suggest that you contact your local customs office.
Kindly go to this link for reference: https://shipping.dhl.com.my/Global/FileLib/Malaysia/v2-Deminimis_2018.pdf
INTERNATIONAL SHIPPING COST
Which countries receive DHL EXPRESS shipping?
| COUNTRIES WITH DHL EXPRESS | |||
| USA | BHUTAN | BELGIUM | MALDIVES |
| UNITED KINGDOM | UNITED ARAB EMIRATES | BRAZIL | VATICAN CITY |
| CANADA | CAMBODIA | DENMARK | MONACO |
| SINGAPORE | LAOS | FINLAND | MONGOLIA |
| BRUNEI | MYANMAR | FRANCE | NEPAL |
| CHINA | VIETNAM | GERMANY | NETHERLANDS |
| HONG KONG | AUSTRALIA | HUNGARY | NORWAY |
| MACAU | JAPAN | INDIA | PORTUGAL |
| PHILIPPINES | SOUTH KOREA | IRELAND | SPAIN |
| TAIWAN | NEW ZEALAND | ITALY | SRI LANKA |
| THAILAND | AUSTRIA | LIECHTENSTEIN | SWEDEN |
| INDONESIA | BANGLADESH | LUXEMBOURG | SWITZERLAND |
| CZECH REPUBLIC | OMAN | ROMANIA | TURKEY |
The price for DHL Express shipping is from 30 USD - 35 USD per pair.
If you cannot find your countries above, please read the next section.
As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival. You may be subjected to, but not limited to: VAT, import duties and/or taxes, which are levied once the package reaches the destination country.
You may be subjected to paying taxes to the local customs authority in your country. Kindly note that ZEVE is unable to advise on the amount that you will be charged if you pay taxes locally. For more information regarding customs or import duties levied by your local customs authority, we suggest that you contact your local customs office.
How long does it take for me to receive my order?
| DHL EXPRESS SHIPPING (BUSINESS DAYS) | |||
| USA | 1-3 days | BELGIUM | 2-4 days |
| UNITED KINGDOM | 1-3 days | BRAZIL | 3-10 days |
| CANADA | 1-3 days | DENMARK | 2-4 days |
| SINGAPORE | 1-2 days | FINLAND | 2-4 days |
| BRUNEI | 1-2 days | FRANCE | 2-4 days |
| CHINA | 1-2 days | GERMANY | 2-4 days |
| HONG KONG | 1-2 days | HUNGARY | 2-4 days |
| MACAU | 1-2 days | INDIA | 2-4 days |
| PHILIPPINES | 1-2 days | IRELAND | 2-4 days |
| TAIWAN | 1-2 days | ITALY | 2-4 days |
| THAILAND | 1-2 days | LIECHTENSTEIN | 2-4 days |
| INDONESIA | 1-2 days | LUXEMBOURG | 2-4 days |
| CZECH REPUBLIC | 3-10 days | ROMANIA | 3-10 days |
| BHUTAN | 1-2 days | MALDIVES | 2-4 days |
| UNITED ARAB EMIRATES | 3-10 days | VATICAN CITY | 2-4 days |
| CAMBODIA | 1-2 days | MONACO | 2-4 days |
| LAOS | 1-2 days | MONGOLIA | 2-4 days |
| MYANMAR | 1-2 days | NEPAL | 2-4 days |
| VIETNAM | 1-2 days | NETHERLANDS | 2-4 days |
| AUSTRALIA | 1-3 days | NORWAY | 2-4 days |
| JAPAN | 1-3 days | PORTUGAL | 2-4 days |
| SOUTH KOREA | 1-3 days | SPAIN | 2-4 days |
| NEW ZEALAND | 1-3 days | SRI LANKA | 2-4 days |
| AUSTRIA | 1-3 days | SWEDEN | 2-4 days |
| BANGLADESH | 1-3 days | SWITZERLAND | 2-4 days |
| OMAN | 3-10 days | TURKEY | 3-10 days |
Who is your shipping provider?
We will be using DHL Express shipping for most of our orders. DHL is extremely reliable and accurate in terms of speed and communication with you once your shipment arrived at your country.
However, you have options to choose from wide variety of shipping provider based on your budget/speed.
What is my responsibilities?
It is the customer's responsibility to arrange a receiver for the shipment. We can only ensure that we ship to the correct address supplied to us during checkout process. It is advisable to consider having work/office address as receiving address over residential address. Please ensure the shipping address given is absolutely correct and accurate because we are unable to take responsibility with inaccurate information.
How to track my shipment?
Kindly go to https://easyparcel.com/my/en/track/
COUNTRIES WITH ADDITIONAL SHIPPING FEE
Which countries have additional shipping fee if you use DHL Express?
The fees may varies depending on your destination country.
| COUNTRIES WITH ADDITIONAL SHIPPING FEE | ||||
| ALBANIA | AFGHANISTAN | ECUADOR | MALI | SOMALILAND |
| ANDORRA | ALFERIA | EGYPT | MARIANA ISLANDS | SOUTH AFRICA |
| ARMENIA | AMERICAN SAMOA | EL SAVADOR | MARSHALL ISLANDS | SOUTH SUDAN |
| AZERBAJIAN | ANGOLA | ERITREA | MARTINIQUE | ST. BARTHELEMY |
| BAHRAIN | ANGUILLA | ETHIOPIA | MAURITANIA | ST. EUSTATIUS |
| BELARUS | ANTIGUA | FALKLAND ISLANDS | MAURITIUS | ST. KITTS |
| BOSNIA & HERZEGOVINA | ARGENTINA | FAROE ISLANDS | MAYOTTE | ST. LUCIA |
| BULGARIA | ARUBA | FIJI | MEXICO | ST. MAARTEN |
| CROATIA | BAHAMAS | FRENCH GUYANA | MICRONESIA | ST. VINCENT |
| CYPRUS | BARBADOS | GABON | MONTSERRAT | SUDAN |
| ESTONIA | BELIZE | GAMBIA | MOROCCO | SURINAME |
| GEORGIA | BENIN | GHANA | MOZAMBIQUE | SWAZILAND |
| GIBRALTAR | BERMUDA | GRENADA | NAMIBIA | SYRIA |
| GREECE | BOLIVIA | GUADELOUPE | NAURU | TAHITI |
| GREENLAND | BONAIRE | GUAM | NEVIS | TAJIKISTAN |
| GUERNSEY | BOTSWANA | GUATEMALA | NEW CALEDONIA | TANZANIA |
| ICELAND | BURKINA FASO | GUINEA REPUBLIC | NICARAGUA | TOGO |
| JERSEY | BURUNDI | GUINEA BISSAU | NIGER | TONGA |
| JORDAN | CAMEROON | GUINEA EQUATORIAL | NIGERIA | TRINIDAD AND TOBAGO |
| KOSOVO | CANARY ISLANDS | GUYANA | NIUE | TUNISIA |
| KUWAIT | CAPE VERDA | HAITI | PAKISTAN | TURKS & CAICOS |
| LATVIA | CAYMAN ISLANDS | HONDURAS | PALAU | TUVALU |
| LITHUANIA | CENTRAL AFRICAN REPUBLIC | IRAN | PANAMA | UGANDA |
| MACEDONIA REPUBLIC | CHAD | IRAQ | PAPUA NEW GUINEA | URUGUAY |
| MALTA | CHILE | ISRAEL | PARAGUAY | UZBEKISTAN |
| MOLDOVA REPUBLIC | COLOMBIA | JAMAICA | PERU | VANUATU |
| MONTENEGRO REPUBLIC | COMOROS | KAZAKHSTAN | PUERTO RICO | VENEZUELA |
| POLAND | CONGO | KENYA | REUNION ISLAND | VIRGIN ISLANDS - BRITISH |
| QATAR | COOK ISLANDS | KIRIBATI | RWANDA | VIRGIN ISLANDS - US |
| RUSSIAN FEDERATION | COSTA RICA | KOREA | SAINT HELENA | YEMEN |
| SAN MARINO | COTE D IVOIRE | KYRGYZSTAN | SAMOA | ZAMBIA |
| SAUDI ARABIA | CUBA | LEBANON | SAO TOME AND PRINCIPA | ZIMBABWE |
| SERBIA | CURACAO | LESOTHO | SENEGAL | |
| SLOVAKIA | DJIBOUTI | LIBERIA | SEYCHELLES | |
| SLOVENIA | DOMINICA | LIBYA | SIERRA LEONE | |
| TURKMENISTAN | DOMINICAN REPUBLIC | MADAGASCAR | SOLOMON ISLANDS | |
| UKRAINE | EAST TIMOR | MALAWI | SOMALIA | |
How long does it take for me to receive my order?
We are shipping your goods using DHL Express shipping, it will reach you in 2-5 days time.
Why do I need to pay addtional shipping fee?
The cost to send the goods to your country is higher than normal rate.
Who is your shipping provider?
We will be using DHL Express shipping for most of our orders. DHL is extremely reliable and accurate in terms of speed and communication with you once your shipment arrived at your country.
In some cases, we will be using another shipping provider (depending on your country).
